Frequently Asked Questions
Orders & Purchases
Can I place my order by phone?
Can I place my order by phone?
Yes, we welcome phone orders during our business hours. Please call us on 07 5422 4926 to place your order or discuss your gifting needs.
Can I include a personalised message with my gift?
Can I include a personalised message with my gift?
Absolutely! You'll have the option to add a personal message to your gift during the checkout process. This message will be printed on a complimentary gift card.
Can I customise my gift hamper?
Can I customise my gift hamper?
We love helping you create the perfect gift! We offer a selection of pre-designed gift hampers, but we also provide options for customisation. You can often select individual items to build your own unique hamper, or contact us directly to discuss specific requests for bespoke creations. Please explore our "Create Your Own Hamper" section or get in touch with our team for more details.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and other methods like PayPal, Afterpay and Apple Pay through our secure online payment system.
What happens if there's an issue with my order?
What happens if there's an issue with my order?
We pride ourselves on the quality of our products and services. If you experience any issues with your order, please contact us by email hello@thegiftco.com.au with your order number and details of the concern. We will do our best to resolve the issue promptly.
Do you offer corporate gifting?
Do you offer corporate gifting?
Yes, we offer tailored corporate gifting solutions for businesses of all sizes. Whether you need gifts for clients, employees, or events, we can create custom hampers to suit your brand and budget. Please contact us directly to discuss your corporate gifting needs.
Shipping & Tracking
Where do you deliver from?
Where do you deliver from?
We're proudly based in Baringa, on the Sunshine Coast, Queensland. From here, we offer local courier delivery for gifts to the Sunshine Coast, Brisbane, and Gold Coast areas. For all other regions across Australia, we provide Australia-wide shipping for our full gifting range.
Do you deliver Australia Wide?
Do you deliver Australia Wide?
Yes! While we offer local courier delivery for gifts to the Sunshine Coast, Brisbane, and Gold Coast, our expanded Gifting range is available for shipping Australia-wide.
How long does shipping take?
How long does shipping take?
For our Australia-wide gifting range, we ship daily. Delivery times will vary depending on the destination within Australia. As a general guide, you can expect:
Do you offer same day delivery?
Do you offer same day delivery?
Yes, we offer same-day delivery for gift orders within the Sunshine Coast, Brisbane, and Gold Coast regions. To qualify for same-day delivery, orders must be placed by 11am AEST on weekdays. We do not currently offer same-day delivery for our Australia-wide shipped gifting range.
Can you deliver to PO Boxes?
Can you deliver to PO Boxes?
For our Australia-wide shipped gifting range, yes, we can deliver to PO Boxes via Australia Post. Please ensure all address details are correct.
How much does shipping cost?
How much does shipping cost?
Shipping costs for our Australia-wide gifting range will be calculated at checkout based on the size, weight, and destination of your order. For local courier deliveries to the Sunshine Coast, Brisbane, and Gold Coast, a flat rate of zoned pricing may apply. Please enter your postcode at checkout to see the exact delivery cost for your order.
Can I schedule a gift delivery for a preferred date?
Can I schedule a gift delivery for a preferred date?
Yes, you can select a preferred delivery date during the checkout process.
- For local courier deliveries (Sunshine Coast, Brisbane, Gold Coast): We can guarantee delivery on your preferred date if your order is placed before 11 AM AEST on that day.
- For Australia-wide shipping: While we dispatch daily and you can nominate a preferred date, please allow for standard shipping times to ensure your gift arrives on or around your desired date.
How can I track my order?
How can I track my order?
Once your order is dispatched, you'll receive an email with a tracking number and a link to track your parcel's journey.
Do you deliver on weekends or public holidays?
Do you deliver on weekends or public holidays?
We offer local courier delivery to the Sunshine Coast on Saturdays. We don't deliver on Sundays or public holidays. Any orders placed on these days will be processed and dispatched on the next business day.
What if the recipient isn't home for a local delivery?
What if the recipient isn't home for a local delivery?
For local courier deliveries, if the recipient isn't home, our courier will first attempt to leave the gift in a safe, shaded, and secure location if deemed appropriate (e.g., out of direct sunlight and view, protected from weather). If no safe place is available, the courier will leave a calling card with instructions for redelivery or collection, and we will contact the sender. Additional redelivery fees may apply.
Do you ship internationally?
Do you ship internationally?
At this time, we only ship within Australia.
Returns & Refunds
What if the gift arrives damaged or faulty?
What if the gift arrives damaged or faulty?
We take great care in packaging every order, but if a gift arrives damaged or faulty, we're so sorry! Please contact us immediately with photos of the damaged item and packaging. We'll assess the issue and work quickly to arrange a replacement or a refund, depending on the situation.
Can a gift be returned by the recipient?
Can a gift be returned by the recipient?
Generally, no. As the purchaser, you're the one who placed the order with us. If there's an issue with a gift, please get in touch with us directly so we can resolve it with you.
How long do I have to report an issue with a gift?
How long do I have to report an issue with a gift?
Please report any issues with a gift, such as damage or a fault, within 7 days of delivery. This helps us address the problem swiftly and efficiently.
What if I provided the wrong delivery address?
What if I provided the wrong delivery address?
It's crucial to provide accurate delivery details at checkout. If a gift is undeliverable due to an incorrect address provided by the purchaser, we may not be able to offer a refund or a free re-delivery. Please contact us as soon as possible if you realize there's an error, and we'll do our best to help.
My question isn't listed here. How can I get help?
My question isn't listed here. How can I get help?
We're always here to assist! If you have any other questions about returns or refunds, please don't hesitate to contact our customer support team via chat, phone, or email.
Gift Hampers Containing Alcohol
Do I need to be a specific age to purchase a gift hamper with alcohol?
Do I need to be a specific age to purchase a gift hamper with alcohol?
Yes, you must be 18 years or older to purchase or receive a gift hamper containing alcohol. By placing an order, you confirm that you and the recipient are both over the legal drinking age.
What are the rules for delivering a hamper with alcohol?
What are the rules for delivering a hamper with alcohol?
For legal compliance, all deliveries containing alcohol must be received by an adult (18+). Our courier may ask the recipient for proof of age upon delivery. If no one over 18 is available to accept the delivery, the hamper will be returned to the depot and a redelivery fee may apply. We cannot leave the hamper unattended or with a minor.
Are there limits on the amount of alcohol in a hamper?
Are there limits on the amount of alcohol in a hamper?
Yes. Our gift hampers comply with all state and territory liquor laws. This means the alcohol is not the main component of the gift and does not exceed the legal volume limits. Our hampers are sold as genuine gifts, and the value of the alcohol and its container does not exceed a certain percentage of the total gift's sale price, as required by law.
